Client Relationship Executive
1 semana atrás
We're passionate about building a workplace where people can be themselves and grow along with us. Our Client Relationship Executive will be responsible for supporting some of our largest and most complex clients on a consultative and highly technical basis.
About the RoleThis role is designed to optimise product configuration to increase product value, ensure our clients get the most out of the Signal AI platform, and ultimately renew. The primary responsibility of the Client Relationship Executive will be to serve as a key resource within the organisation, offering product training and support in various aspects pertaining to our customers.
Key Responsibilities:- Providing exceptional technical support and guidance to key clients.
- Delivering and designing engaging product training and onboarding new clients.
- Proactively identifying and resolving client issues.
The successful candidate will have excellent communication and interpersonal skills, with experience in a client-facing role and technical aptitude. They will also be able to work independently and as part of a team, with experience using CRMs and Project Management tools.
What You'll Need:- Excellent English (C2 level for non-native speakers)
- Experience in a client-facing role (e.g., Sales Engineer, Customer Support Agent, Technical Account Manager)
- Experience with large enterprise clients
- Strong technical aptitude and problem-solving abilities
We operate a 2-3 day hybrid model across all our offices, giving you the flexibility you need. Our Talent Partner can tell you more about our local benefits, such as life insurance and medical cover.
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