Greek Quality Assurance Specialist Wanted

4 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Quality Assurance Specialist Opportunity

We are seeking a Quality Assurance Specialist to join our team in Porto, Portugal. As a Quality Assurance Specialist, you will be responsible for monitoring and assessing interactions between our Customer Service Representatives and clients across various platforms.

Key Responsibilities:

  • Monitor and assess interactions between our Customer Service Representatives and clients.
  • Implement best-in-class Quality Assurance standards to ensure exceptional service delivery.
  • Identify potential risks, such as fraud or security issues, and recommend proactive solutions.
  • Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements.
  • Be a mentor and help train and develop Customer Service Representatives by identifying skill gaps.
  • Participate in continuous improvement initiatives to help optimize our processes.
  • Ensure compliance with company policies, making sure everything runs smoothly and efficiently.

Requirements:

  • Native/fluent in Greek and highly proficient in English.
  • Bachelor's degree or equivalent experience.
  • Previous experience in call centers/BPOs is highly advantageous.
  • A solid understanding of Microsoft Office Suite and contact center trends.
  • Certification in Six Sigma Yellow Belt is a plus.
  • Strong communication, analytical, and problem-solving skills.

What We Offer:

  • A competitive salary based on your skills and experience.
  • Be part of a multilingual, creative, and inclusive team with a friendly atmosphere.
  • Professional development opportunities to grow and reach your full potential.
  • Exposure to exciting global client projects and participation in strategic decisions that shape our company's future.
  • Enjoy working in the heart of Porto, a city that blends old-world charm with modern innovation.


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