Greek Quality Assurance Specialist Wanted
4 semanas atrás
Quality Assurance Specialist Opportunity
We are seeking a Quality Assurance Specialist to join our team in Porto, Portugal. As a Quality Assurance Specialist, you will be responsible for monitoring and assessing interactions between our Customer Service Representatives and clients across various platforms.
Key Responsibilities:
- Monitor and assess interactions between our Customer Service Representatives and clients.
- Implement best-in-class Quality Assurance standards to ensure exceptional service delivery.
- Identify potential risks, such as fraud or security issues, and recommend proactive solutions.
- Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements.
- Be a mentor and help train and develop Customer Service Representatives by identifying skill gaps.
- Participate in continuous improvement initiatives to help optimize our processes.
- Ensure compliance with company policies, making sure everything runs smoothly and efficiently.
Requirements:
- Native/fluent in Greek and highly proficient in English.
- Bachelor's degree or equivalent experience.
- Previous experience in call centers/BPOs is highly advantageous.
- A solid understanding of Microsoft Office Suite and contact center trends.
- Certification in Six Sigma Yellow Belt is a plus.
- Strong communication, analytical, and problem-solving skills.
What We Offer:
- A competitive salary based on your skills and experience.
- Be part of a multilingual, creative, and inclusive team with a friendly atmosphere.
- Professional development opportunities to grow and reach your full potential.
- Exposure to exciting global client projects and participation in strategic decisions that shape our company's future.
- Enjoy working in the heart of Porto, a city that blends old-world charm with modern innovation.
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