Digital Program Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
Job Title: Website Services Project Manager

The Website Services Project Manager plays a crucial role in ensuring the success of digital programs for Nestlé businesses and markets. This position is responsible for managing and supporting digital projects to achieve business goals.

Key Responsibilities:
  • Manage optimization projects/initiatives across websites in scope by understanding business needs, ensuring implementation, and reporting on project status and results.
  • Ensure needs are properly understood by implementation partners (agencies or internal teams) for website new features.
  • Coordinate business requests with other Website Optimization services resources (Content, SEO, Analytics).
  • Monitor and analyze KPIs, present actionable insights to business.
  • Create and maintain Standard Operating Procedures and documentation.
  • Organize team ways of working (meet targets and goals, provide FTR solutions, follow estimates and deadlines).
Requirements:
  • Excellent speaking, writing, and editing skills in English.
  • Hands-on experience with Website project management with multiple stakeholders (at least 3 years).
  • Meeting deliverable requirements, service level agreements, and specific targets.
  • Excellent communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times.
  • Able to manage both speed and quality.
  • Hands-on experience with Content Management Systems (preferably Drupal 7 and 8), SEO, and analytic tools (at least 3 years).
  • Solid understanding of analytics and content optimization concepts and tools (Google Marketing Platform, Google Optimize).
  • Solid understanding of SEO concepts and tools (ideally BrightEdge, DeepCrawl).
  • Solid understanding of user experience optimization concepts and tools (SessionCam, Usabilla).
  • Familiarity with benchmarking tools (ideally SimilarWeb).
  • Ability to work with ticketing and workflow tools.
  • Experience working in a corporate and multi-cultural environment.
  • At least 1 year experience managing (overseeing) a team from Project Lead perspective.

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