Digital Program Manager
4 semanas atrás
The Website Services Project Manager plays a crucial role in ensuring the success of digital programs for Nestlé businesses and markets. This position is responsible for managing and supporting digital projects to achieve business goals.
Key Responsibilities:- Manage optimization projects/initiatives across websites in scope by understanding business needs, ensuring implementation, and reporting on project status and results.
- Ensure needs are properly understood by implementation partners (agencies or internal teams) for website new features.
- Coordinate business requests with other Website Optimization services resources (Content, SEO, Analytics).
- Monitor and analyze KPIs, present actionable insights to business.
- Create and maintain Standard Operating Procedures and documentation.
- Organize team ways of working (meet targets and goals, provide FTR solutions, follow estimates and deadlines).
- Excellent speaking, writing, and editing skills in English.
- Hands-on experience with Website project management with multiple stakeholders (at least 3 years).
- Meeting deliverable requirements, service level agreements, and specific targets.
- Excellent communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times.
- Able to manage both speed and quality.
- Hands-on experience with Content Management Systems (preferably Drupal 7 and 8), SEO, and analytic tools (at least 3 years).
- Solid understanding of analytics and content optimization concepts and tools (Google Marketing Platform, Google Optimize).
- Solid understanding of SEO concepts and tools (ideally BrightEdge, DeepCrawl).
- Solid understanding of user experience optimization concepts and tools (SessionCam, Usabilla).
- Familiarity with benchmarking tools (ideally SimilarWeb).
- Ability to work with ticketing and workflow tools.
- Experience working in a corporate and multi-cultural environment.
- At least 1 year experience managing (overseeing) a team from Project Lead perspective.
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Digital Program Manager
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