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Customer Experience Ambassador

1 semana atrás

Lisboa, Lisboa, Portugal TTEC Tempo inteiro

We're seeking a Customer Experience Ambassador to join our team. As a key member of our customer experience team, you will play a vital role in delivering exceptional customer experiences through chat and email services.

Our Customer Experience Ambassador will be responsible for resolving customer issues via chat, text, email, social media, direct messaging, and other non-verbal platforms. You will work closely with customers to understand their needs and provide solutions that exceed their expectations.

In this role, you will have the opportunity to make a real impact on our customers' lives. You will work as part of a dynamic team to deliver amazing customer experiences and drive business results.

You will be working in a fast-paced environment, where no two days are the same. You will be required to stay up-to-date with the latest technology and learn quickly. You will also have the opportunity to develop your skills and knowledge through our comprehensive training programs.

We're looking for someone who is passionate about helping others and has excellent communication skills. You should be able to work effectively in a team setting and have a strong desire to help solve issues and come up with creative solutions.

Responsibilities
  • Answer incoming written communications from customers
  • Connect and resolve issues with customers using written communication only
  • Stay up-to-date and learn about the latest technology quickly
Requirements
  • 1 year or more of related customer service experience in retail, banking, contact center, customer electronics or similar fields
  • Effective written communication skills including grammar and spelling in English
  • Act as one as you work in a team setting
  • Desire to help solve issues, come up with solutions, and keep organized in your work
What We Offer
  • Leadership who are supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values, experiential training, and access to thousands of free training and development courses