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Online Community Engagement Expert

2 semanas atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

We are looking for an experienced community engagement expert to join our team in Lisbon. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients via email, chat, and phone.

About the Role

This is an exciting opportunity for a talented individual to work with a leading professional services company that transforms clients' business, operating, and technology models for the digital era.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding support to users of our online streaming platform.

Responsibilities

As a community engagement expert, you will be responsible for:

  • Handling Creators requests about support to their channel via email and chat.
  • Dealing with Creators, identifying their problems and assisting them so that those problems are fixed as soon as possible.
  • Maintaining good customer support skills and experience to be successful in this role.
Requirements

To be successful in this role, you will need:

  • 1 year of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment.
  • Live customer support experience (phone, chat, email, in-person, etc.) is preferred.
  • Excellent native level written and spoken communication skills in Arabic.
  • Minimum B2 Level English Spoken and Written.
  • Good communication skills, both verbal and oral.
  • Ability to handle difficult situations.
  • Openness to work flexible hours as required (may include evenings, weekends, and/or holidays).
  • EU Citizenship or a valid Portuguese Work Permit required.
What We Offer

We offer a competitive salary, relocation allowance, and a chance to be part of a rapidly expanding global organization with an irreproachable reputation.

Our company provides professional development and a clear career path, ensuring that you can grow and succeed in your role.