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1 semana atrás
We are seeking a dedicated Customer Support Specialist to join our team in Lisbon. This role offers an exciting opportunity for individuals who thrive in fast-paced environments and excel in providing exceptional customer support.
Job Overview:
This Customer Support Specialist will be responsible for managing customer inquiries across various channels, including phone, chat, email, and social media. The successful candidate will possess excellent communication skills, adaptability, and the ability to work in a dynamic environment.
Key Responsibilities:
- Deliver high-quality support via phone, chat, email, and social media
- Resolve issues related to account setup, verification, logins, financial queries, and technical matters
- Serve as a trusted advisor, particularly to clients in the sports sector
- Respond quickly to inquiries, feedback, and concerns
- Foster strong client relationships through clear and effective communication
- Uphold service excellence in alignment with company policies
- Propose process enhancements to improve the overall customer experience
Requirements:
- Fluent in Czech (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Perks:
- Competitive Salary: Attractive compensation recognizing your skills and experience
- Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
- Comprehensive Insurance: Health and life insurance to support your well-being
- Dynamic Work Environment: Collaborative and communicative office setting
- Relocation Support: Assistance with relocation to ensure a smooth transition
