Healthcare Service Manager Position in Lisbon
1 dia atrás
Job Title: Healthcare Service Manager Position in Lisbon
Location: Lisbon, Portugal
Salary: 1100 EUR gross per month (14 months), with a performance bonus of 4% of the annual base salary.
Company Overview: As a leading cross-border talent agency, we strive to connect professionals with exciting career opportunities. Our mission is to provide top-notch services to our clients and candidates alike.
Job Description: As a Healthcare Service Manager, you will play a pivotal role in managing our policyholders' and healthcare professionals' needs in Lisbon. You will be the primary point of contact, ensuring exceptional service quality across various communication channels.
Key Responsibilities:
- Advise and support policyholders via phone, email, or mail, handling the settlement of their benefits.
- Ensure customer satisfaction by providing high-quality responses and contributing to performance metrics.
- Inform and advise clients on their insurance coverage, record and manage contracts, and handle premium payments.
- Process reimbursements, provide quotes, and manage contract and administrative changes.
- Respond to inquiries from policyholders and healthcare professionals, providing accurate information and effective solutions.
Required Qualifications: A Bachelor's degree (Bac +2) with or without experience in insurance. Excellent interpersonal skills and ability to work in a team. Customer service-oriented with active listening skills and ability to handle diverse situations. Rigorous, organized, and responsive in daily task management.
Language Skills: Proficiency in French and English is required.
Benefits: We offer comprehensive training, ongoing support, and a conducive work environment for personal and professional growth. This position also offers opportunities for advancement within our rapidly growing organization.
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