Healthcare Operations Manager

Há 2 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Summary:

We are seeking a highly skilled and organized Healthcare Operations Manager to join our team in Lisbon. As a key member of our operations team, you will be responsible for managing healthcare services, processing reimbursements, and coordinating care according to internal protocols.

About the Role:

  • You will oversee contract management tasks, including registration, cancellations, and contribution processing.
  • You will manage healthcare services, including processing reimbursements, creating estimates, and coordinating care according to internal protocols.
  • You will update and maintain records (contracts, addresses, banking details, etc.).
  • You will inform insured clients about their contract details, reimbursements, and all related matters (subscriptions, changes, terminations, contributions).

Responsibilities:

  1. Client Communication: Be the primary advisor and support for our insured clients, responding through various channels to ensure a high level of satisfaction.
  2. Assistance & Advisory: Handle calls from beneficiaries and healthcare providers, providing advice on contracted services. Support clients in their healthcare journey, ensuring a smooth experience.
  3. Administrative Management: Oversee contract management tasks, including registration, cancellations, and contribution processing. Manage healthcare services, including processing reimbursements, creating estimates, and coordinating care according to internal protocols.
  4. Career Growth Opportunities: This is a dynamic role with versatility and career growth opportunities. You'll receive comprehensive training at our Lisbon office, ongoing support with our systems and tools, and strong local management.

Requirements:

  • Education: High school degree, with or without experience in insurance.
  • Skills: A team player with excellent interpersonal skills, customer-focused, organized, and responsive.
  • Personality: Enthusiastic, driven to achieve goals, and methodical in your approach to ensure processing quality, volume, and deadlines.

What We Offer:

  • A competitive salary range of €40,000 - €60,000 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

Join Our Team:

We're looking for a talented and motivated individual to join our team. If you have the skills and passion for delivering exceptional results, we'd love to hear from you.



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