Nordic Swedish Service Manager Position in Lisbon
2 semanas atrás
Role Overview
We are seeking a highly skilled Swedish Service Manager to join our team in Lisbon. As the primary interface, you will manage contract compliance and administrative responsibilities for our clients.
Key Responsibilities
- Conduct Service Management Reviews with key client stakeholders to ensure alignment with business plans.
- Coordinate contract reviews and capture areas for possible changes or updates.
- Manage customer relationships and ensure overall customer health through regular reviews.
- Handle customer enablement duties such as training, access requests, and ongoing customer needs.
- Manage service level assessments, reporting, and analysis.
- Review Key Performance Indicators (KPIs) and provide action plans.
- Participate in business meetings and contribute to day-to-day improvements.
Qualifications
- Bachelor's or Master's degree in a related field.
- Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams.
- Professional Certifications: ITIL V3/v4 and CISCO CSM.
Why Choose Us
- Permanent contract.
- Private health and life insurance from day one.
- Monday to Friday working hours.
- Meal allowance on card/voucher.
The Benefits of Living and Working in Lisbon
Lisbon, Portugal's sunny capital, offers a perfect blend of career opportunities and quality of life. Enjoy a vibrant cultural scene, stunning architecture, and beautiful beaches. The city is a tech hub with growing job prospects, excellent public transport, and an affordable cost of living. Lisbon's warm weather and friendly community ensure a balanced and fulfilling lifestyle.
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