Nordic Languages Service Delivery Manager

Há 1 mês


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Title: Client Service Manager - Nordic Languages

Job Summary:
We are seeking a highly skilled Client Service Manager to join our team in Lisbon, Portugal. The successful candidate will be responsible for delivering exceptional client service and fluent in one of the Nordic languages (Dutch, German, Swedish, Norwegian, or Finnish) plus English.

Key Responsibilities:
Collaborate with key stakeholders to align client services and performance with business goals
Manage regular contract reviews and updates
Maintain overall customer health, ensuring visibility and compliance
Address red flag issues proactively
Oversee service level assessments, reporting, and analysis
Drive service improvements and process enhancements
Review KPIs, provide action plans, and deliver accurate, timely reports to senior management

Requirements:
Bachelor's/Master's degree or equivalent in a related field
ITIL V3/v4 and CISCO CSM certifications
Proficient in PowerPoint, Excel, Outlook, Word, and Microsoft Teams
Knowledge of business planning, resource management, and financial budgeting is a plus

What We Offer:
Permanent contract with a competitive salary
Private health and life insurance from day one
Monday to Friday working hours with a meal allowance on a card/voucher
Dynamic environment with a supportive, innovative team in the heart of Lisbon

Apply Now:
Are you passionate about delivering exceptional client service and fluent in one of the above languages plus English? We encourage you to apply for this exciting opportunity and become a key player in our Lisbon office.



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