**Service Delivery Manager for Lisbon Office**

3 semanas atrás


Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro

We are seeking a seasoned Service Management professional to join our team in Lisbon, Portugal. As a Swedish-speaking Service Manager, you will be responsible for managing contract compliance and administrative responsibilities.



Your Role


  • Conduct Service Management Reviews with key stakeholders to ensure services and performance align with business goals.
  • Coordinate regular contract reviews and identify areas for improvement.
  • Manage customer relationships and ensure overall customer health through regular reviews.
  • Handle customer enablement duties such as training, access requests, and ongoing customer needs.
  • Manage service level assessments, reporting, and analysis.
  • Review Key Performance Indicators (KPIs) and provide action plans.
  • Seek areas for process enhancements and drive improved performance.
  • Provide accurate, timely, and professional reports to senior management.
  • Participate in business meetings and contribute to day-to-day improvements.


Qualifications & Experience


  • Bachelor's or Master's degree in a related field.
  • Proficiency in Microsoft Office tools, including PowerPoint, Excel, Outlook, Word, and Microsoft Teams.
  • Professional certifications, such as ITIL V3/v4 and CISCO CSM.
  • Strong communication skills, creativity, and adaptability.
  • Ability to develop others and drive business growth.


Why Choose Our Client?

Join Nordic Jobs Worldwide, the largest language recruitment agency in the Nordic region, and take the next step in your career. Enjoy a permanent contract, competitive salary, and private health and life insurance. Work a standard Monday to Friday schedule with an on-site work module and meal allowance. Live and work in Lisbon, Portugal's vibrant capital, with a perfect blend of career opportunities and quality of life.



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