Nordic Client Service Manager

Há 7 dias


Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

Role Overview
As a Swedish-speaking Service Manager with Nordic Jobs Worldwide, you will be the primary interface managing contract compliance and administrative responsibilities for our client in Lisbon, Portugal. Your daily tasks will involve conducting Service Management Reviews with key client stakeholders, coordinating regular contract reviews, and managing customer relationships to ensure overall customer health through regular reviews.

Key Responsibilities
• Conducting Service Management Reviews with key client stakeholders to ensure services and performance align with business plans.
• Coordinating regular contract reviews and capturing areas for possible changes or updates.
• Managing customer relationships and ensuring overall customer health through regular reviews.
• Handling customer enablement duties such as training, access requests, and ongoing customer needs.
• Managing service level assessments, reporting, and analysis.
• Reviewing Key Performance Indicators (KPIs) and providing action plans.
• Seeking areas for process enhancements and driving improved performance.
• Providing accurate, timely, and professional reports to senior management.
• Participating in business meetings and contributing to day-to-day improvements.

Qualifications and Experience
• Minimum Requirements: Bachelor's or Master's degree in a related field.
• Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams.
• Professional Certifications: ITIL V3/v4 certification, CISCO CSM.
• Strong communication skills.
• Creativity and innovation.
• Adaptability and flexibility.
• Strategic vision.
• Ability to develop others and themselves.
• Organizational awareness.
• Conceptual thinking and problem solving.
• Effective action management.
• Business planning and resource management.
• Financial and budgeting management.

Why Choose Our Client?
• Permanent contract.
• Competitive salary.
• Private health and life insurance from day one.
• Monday to Friday working hours.
• On-site work module.
• Meal allowance on card/voucher.



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