Nordics Customer Support Specialist
3 semanas atrás
Are you passionate about delivering exceptional customer service? We're seeking a skilled Nordics Customer Support Specialist to join our team at Cross Border Talents.
Your mission as a customer support agent is to provide top-notch service to our clients' customers, working with prestigious worldwide brands.
Your Role as a Customer Support Agent:- Answer inbound calls and customer inquiries;
- Provide support and direction to customers and resolve service issues in a timely and empathetic manner;
- Maintain accurate data input of consumer enquiries, questions, and feedback on the customer services database.
- Troubleshoot through the use of open questions, support documents, and system training.
- Offer recommendations to common problems or frequently asked questions.
Requirements
- Fluency in Swedish, Finnish, or Norwegian (C2 Level or Native);
- Good knowledge of English (B2 level);
- Typing Speed: 25 words per minute;
- Availability to work in rotating shifts;
- Good computer skills;
- Any kind of previous experience or contact with clients;
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
Benefits
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Company events, and much more.
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