Customer Service Representative
Há 7 dias
Customer Support Role
As a Customer Support Representative for our Nordics team, you will be the first point of contact for our clients, providing top-notch support and resolving issues in a timely and empathetic manner.
Your Responsibilities:
- Answer inbound calls and customer inquiries;
- Provide support and direction to customers, resolving service issues in a timely and empathetic manner;
- Maintain accurate data input of consumer enquiries, questions, and feedback on our customer services database;
- Troubleshoot using open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements:
- Fluency in Swedish, Finnish, or Norwegian (C2 Level or Native);
- Good knowledge of English (B2 level);
- Typing Speed: 25 words per minute;
- Availability to work in rotating shifts;
- Good computer skills;
- Any kind of previous experience or contact with clients;
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
Benefits:
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Company events, and much more.
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