Norwegian Speaking Client Success Manager
Há 1 mês
Vi søker en erfaren og norsk talende Client Succes Manager til å jobbe fra vår klients kontor i Lisboa.
Rollen og ansvarsområdetClient Succes Manager er den primære kontaktpersonen ansvarlig for daglig styring av kontraktsoppfølging og administrative oppgaver knyttet til styringsprosessen.
Ansvarsområder- Gjennomføre Service Management-anmeldelser: I samarbeid med sentrale klientinteressenter, etablere og opprettholde service management-anmeldelser for å sikre at klientens tjenester og ytelse er i tråd med kundens forretningsplaner.
- Koordinere regelmessige kontraktsgjennomganger: Identifisere mulige endringer/oppdateringer og/eller beslutningslogger og formidle disse til kontoteamet for etterfølgende endringer/avtaler/revisjoner.
- Relasjonshåndtering: Opprettholde oversikt over kundens helsetilstand, sikre regelmessige gjennomganger med nøkkelpersoner for å håndtere eventuelle problemer, kartlegge fremtidige muligheter og sikre overholdelse av kontrakten.
- Håndtere kundeaktiveringsoppgaver: Inkludert oversikt over leverandørportaler, opplæring, tilgangsforespørsler og pågående kundebehov.
- Operativ/ytelsesstyring: Administrere vurdering av tjenestenivå, rapportere og analysere trender og mønstre; levere SLA-rapportering. Samarbeide med serviceforsikring, levering og økonomi for anbefalinger og serviceforbedringsplaner ved behov.
- Gjennomgå nøkkelprestasjonsindikatorer (KPI-er) og utarbeide handlingsplaner ved behov.
- Samarbeide med drift og tjenesteleveranse og kunden for å kontinuerlig identifisere områder for prosessforbedringer, effektivisering og økt ytelse.
- Identifisere pågående fordeler, muligheter og innovasjoner for kontinuerlig tjenesteforbedring.
- Levere nøyaktige, tidsriktige og profesjonelle rapporter til toppledelsen for historisk analyse, kontostatus og prognoseformål.
- Vise vilje og samarbeidsånd på spesialprosjekter utenfor vanlige kontoforpliktelser når/hvis det er nødvendig.
- Delta i forretningsmøter og gi generelle innspill til forbedringer i den daglige driften.
Minimumskrav:
- Bachelor- eller mastergrad eller tilsvarende i relevant felt.
- Norsk på morsmålsnivå + flytende/profesjonell engelsk.
- Kjennskap til PowerPoint, Excel, Outlook, Word, Microsoft Teams.
- Minst 2 års erfaring i et callcenter-miljø / som kvalitetsanalytiker.
Lokalt basert i Lisboa - de tar ingen som må flytte.
-
Customer Service Representative for Norwegian Speaking Clients
4 semanas atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroCustomer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at Talingual. As a representative, you will provide exceptional service to Norwegian speaking clients of a global printing company. This role requires strong communication skills, both verbal and written, in Norwegian and English....
-
Norwegian Speaking Customer Support Expert
1 semana atrás
Lisboa, Lisboa, Portugal Language Matters Tempo inteiroOverviewLanguage Matters is seeking a highly skilled Norwegian-speaking customer support representative to join their team in Watford Business Park. As a key member of our growing customer support team, you will be responsible for delivering exceptional customer service and product support via telephone and email across the Norwegian-speaking market.About...
-
Customer Success Strategist
Há 1 mês
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroCustomer Success Manager Job DescriptionAbout Unit4We empower people in service organizations with innovative Enterprise and Business software solutions. Our self-driving, adaptive, and intuitive software is changing the way people work.Job DescriptionWe are looking for a Swedish and/or Norwegian-speaking Customer Success Manager to drive customer...
-
German-speaking Customer Success Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroAbout the RoleWe are seeking a highly motivated and experienced German-speaking Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the successful implementation and adoption of our hotel management system by our German-speaking clients.Key ResponsibilitiesDevelop a deep understanding...
-
Global Customer Success Strategist
2 semanas atrás
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroAt Unit4, we are in business for people, empowering service organizations with innovative software solutions. Our goal is to deliver a better people experience, so our customers and their people can thrive.We are seeking a Swedish and/or Norwegian-speaking Customer Success Manager to drive customer satisfaction and loyalty through strong relationship...
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroJob Opportunity: We are seeking a highly skilled Norwegian speaking Customer Advisor to join our team at a global printing company. As a Customer Advisor, you will be responsible for providing excellent customer care to clients via phone and email. This is a versatile inbound role that requires strong communication skills in Norwegian and English, as well as...
-
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiroJob Title: Content Review Specialist for Norwegian-speaking Audience in LisbonWe are seeking a highly skilled Content Review Specialist to join our team in Lisbon, Portugal. This exciting opportunity is ideal for individuals fluent in Norwegian and passionate about ensuring high-quality content alignment with client guidelines and community standards.About...
-
Content Moderator for Norwegian-Speaking Audience in Portugal
3 semanas atrás
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiroJob OverviewWe are seeking a skilled Content Moderator to review and moderate content on social media platforms, ensuring alignment with client guidelines and community standards.About the RoleThis position requires a high level of cultural and language proficiency to ensure the authenticity and appropriateness of content for the Norwegian-speaking...
-
Content Moderator Specialist for Norwegian-Speaking Audience
2 semanas atrás
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiroJob DescriptionAt Smart-Recruitments, we are seeking a highly skilled Content Moderator to join our team in Portugal. This is a unique opportunity to utilize your linguistic expertise and cultural understanding to ensure the authenticity and appropriateness of content for the Norwegian-speaking audience.Key Responsibilities:Evaluate user-generated content to...
-
Medical Technology Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Language Matters Tempo inteiroAbout UsLanguage Matters is a leading employment agency in the medical technology sector, providing top talent to forward-thinking companies.Job TitleNorwegian Speaking Customer Service RepresentativeJob SummaryWe are seeking a highly skilled and customer-focused Norwegian speaking customer service representative to join our team in Watford Business Park. As...
-
Norwegian Digital Marketing Expert for Client Success
2 semanas atrás
Lisboa, Lisboa, Portugal Work International Tempo inteiroCompany OverviewWork International is a leading online multinational company, seeking an experienced Norwegian Digital Marketing Agent to join our rapidly growing multilingual client-facing team.Salary and BenefitsThe estimated salary for this position is approximately €80,000 per year, including a base salary of €50,000, 2 full extra salaries as...
-
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Summary: We are seeking a highly skilled Norwegian Speaking Quality Assurance Specialist to join our team at Recruitment Direct. The successful candidate will be responsible for conducting quality audits, providing feedback and coaching to customer service agents, and collaborating with internal and external stakeholders to improve overall customer...
-
Norwegian Language Expert for International Sales and Marketing
4 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroUnlock Your Potential as a Norwegian-Speaking Sales and Marketing ExpertJoin Cross Border Talents as a Norwegian-speaking sales and digital marketing consultant in Barcelona. In this role, you will drive sales through strategic Google Ads campaigns, enhance client partnerships, and optimize online marketing strategies for Norwegian companies.What You'll...
-
Norwegian Speaking Team Leader
Há 1 mês
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Summary: We are seeking a highly motivated and experienced Norwegian Speaking Team Leader to join our team in Riga, Latvia. As a Team Leader, you will be responsible for motivating, developing, and mentoring team members in a dynamic environment. You will drive performance to meet or exceed SLA deliverables and team targets, manage underperformance with...
-
Customer Success Manager
Há 1 mês
Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiroJob Description:We are seeking a Customer Success Manager to drive customer satisfaction and loyalty through strong relationship building. As a key member of our team, you will leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions. You will help customers discover new features and enable them to become...
-
Lisboa, Lisboa, Portugal Atlean World Tempo inteiroJob Title: Norwegian Speaking Content Moderator in Portugal - Relocation Package OfferedJob Summary: We are seeking a highly skilled Content Moderator with fluent Norwegian language skills to join our team in Lisbon, Portugal. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content on social media platforms to...
-
Norwegian Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Manpowergroup Greece Tempo inteiroAbout the RoleAre you a motivated and detail-oriented individual with excellent communication skills in Norwegian and English?We're looking for a skilled Norwegian Customer Service Representative to join our team at ManpowerGroup Greece.Key ResponsibilitiesAs a Norwegian Customer Service Representative, you will be responsible for providing exceptional...
-
Content Review Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiroJob DescriptionWe are seeking a highly skilled Content Review Specialist to join our team in Lisbon, Portugal. As a Content Review Specialist, you will play a critical role in ensuring the accuracy and appropriateness of content posted on social media platforms for a Norwegian-speaking audience.About the RoleIn this exciting opportunity, you will be...
-
Norwegian Imaging Product Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Greece Tempo inteiroWe are seeking a talented and tech-savvy individual to join our team as a Norwegian Imaging Product Support Specialist. As a member of our customer support team, you will be responsible for providing top-notch assistance to Norwegian-speaking customers regarding Canon's range of imaging products.About the RoleCommunicate effectively with customers via phone,...
-
Norwegian Speaking Customer Support
2 semanas atrás
Lisboa, Lisboa, Portugal Prorekruter Jobs -Portugal Tempo inteiroCompany OverviewViaplay Group is a Nordic entertainment brand offering streaming services for movies, series, live sports, and exclusive original productions. With a strong presence in Europe and the Nordics, Viaplay provides subscribers with access to top content and partnerships with global studios.Salary: The estimated salary for this position is...