Norwegian Speaking Client Success Manager

Há 1 mês


Lisboa, Lisboa, Portugal Nordic Jobs Worldwide Tempo inteiro
Jobbeskrivelse

Vi søker en erfaren og norsk talende Client Succes Manager til å jobbe fra vår klients kontor i Lisboa.

Rollen og ansvarsområdet

Client Succes Manager er den primære kontaktpersonen ansvarlig for daglig styring av kontraktsoppfølging og administrative oppgaver knyttet til styringsprosessen.

Ansvarsområder
  • Gjennomføre Service Management-anmeldelser: I samarbeid med sentrale klientinteressenter, etablere og opprettholde service management-anmeldelser for å sikre at klientens tjenester og ytelse er i tråd med kundens forretningsplaner.
  • Koordinere regelmessige kontraktsgjennomganger: Identifisere mulige endringer/oppdateringer og/eller beslutningslogger og formidle disse til kontoteamet for etterfølgende endringer/avtaler/revisjoner.
  • Relasjonshåndtering: Opprettholde oversikt over kundens helsetilstand, sikre regelmessige gjennomganger med nøkkelpersoner for å håndtere eventuelle problemer, kartlegge fremtidige muligheter og sikre overholdelse av kontrakten.
  • Håndtere kundeaktiveringsoppgaver: Inkludert oversikt over leverandørportaler, opplæring, tilgangsforespørsler og pågående kundebehov.
  • Operativ/ytelsesstyring: Administrere vurdering av tjenestenivå, rapportere og analysere trender og mønstre; levere SLA-rapportering. Samarbeide med serviceforsikring, levering og økonomi for anbefalinger og serviceforbedringsplaner ved behov.
  • Gjennomgå nøkkelprestasjonsindikatorer (KPI-er) og utarbeide handlingsplaner ved behov.
  • Samarbeide med drift og tjenesteleveranse og kunden for å kontinuerlig identifisere områder for prosessforbedringer, effektivisering og økt ytelse.
  • Identifisere pågående fordeler, muligheter og innovasjoner for kontinuerlig tjenesteforbedring.
  • Levere nøyaktige, tidsriktige og profesjonelle rapporter til toppledelsen for historisk analyse, kontostatus og prognoseformål.
  • Vise vilje og samarbeidsånd på spesialprosjekter utenfor vanlige kontoforpliktelser når/hvis det er nødvendig.
  • Delta i forretningsmøter og gi generelle innspill til forbedringer i den daglige driften.
Kvalifikasjoner og erfaring

Minimumskrav:

  • Bachelor- eller mastergrad eller tilsvarende i relevant felt.
  • Norsk på morsmålsnivå + flytende/profesjonell engelsk.
  • Kjennskap til PowerPoint, Excel, Outlook, Word, Microsoft Teams.
  • Minst 2 års erfaring i et callcenter-miljø / som kvalitetsanalytiker.

Lokalt basert i Lisboa - de tar ingen som må flytte.



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