Senior Customer Service Operations Manager
Há 7 dias
**Customer Service Team Leader Opportunity in Michael Page Portugal**
We are seeking a talented Team Leader to join our Client Services team at Michael Page Portugal. As a key member of our team, you will be responsible for delivering exceptional service to our clients.
The ideal candidate will have strong leadership skills and the ability to motivate a team. You will lead a team of customer service representatives to deliver high-quality service to global customers.
Key Responsibilities:
- Manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts;
- Monitor and analyze key performance indicators to drive continuous improvement;
- Manage escalated customer complaints and resolve them satisfactorily;
- Implement customer service protocols and procedures to ensure consistent service delivery;
- Coordinate with other departments to ensure seamless customer experiences;
- Undertake regular training and development sessions for the team;
- Contribute to the development of customer service strategies and initiatives;
**Requirements:**
- 3 years of team leading or 5 years in relevant operations expertise;
- Strong leadership skills and the ability to motivate a team;
- Excellent communication and interpersonal skills;
- Bilingual English and German, a minimum C1 level is required;
- A customer-focused approach and a strong desire to achieve customer satisfaction;
**What We Offer:**
- Hybrid working arrangement;
- A supportive and collaborative work culture;
- Opportunities for continuous professional development and career progression;
- Competitive estimated salary: €60,000 - €80,000 per year (dependent on experience);
Join us in delivering exceptional service to our clients and contributing to the success of Michael Page Portugal.
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