Senior Customer Service Operations Manager

Há 7 dias


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

**Customer Service Team Leader Opportunity in Michael Page Portugal**

We are seeking a talented Team Leader to join our Client Services team at Michael Page Portugal. As a key member of our team, you will be responsible for delivering exceptional service to our clients.

The ideal candidate will have strong leadership skills and the ability to motivate a team. You will lead a team of customer service representatives to deliver high-quality service to global customers.

Key Responsibilities:

  • Manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts;
  • Monitor and analyze key performance indicators to drive continuous improvement;
  • Manage escalated customer complaints and resolve them satisfactorily;
  • Implement customer service protocols and procedures to ensure consistent service delivery;
  • Coordinate with other departments to ensure seamless customer experiences;
  • Undertake regular training and development sessions for the team;
  • Contribute to the development of customer service strategies and initiatives;

**Requirements:**

  • 3 years of team leading or 5 years in relevant operations expertise;
  • Strong leadership skills and the ability to motivate a team;
  • Excellent communication and interpersonal skills;
  • Bilingual English and German, a minimum C1 level is required;
  • A customer-focused approach and a strong desire to achieve customer satisfaction;

**What We Offer:**

  • Hybrid working arrangement;
  • A supportive and collaborative work culture;
  • Opportunities for continuous professional development and career progression;
  • Competitive estimated salary: €60,000 - €80,000 per year (dependent on experience);

Join us in delivering exceptional service to our clients and contributing to the success of Michael Page Portugal.



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