Senior Operations Manager

1 dia atrás


Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

Indie Campers seeks a highly skilled Senior Operations Manager - Fleet Optimization to oversee the daily operations of our stations within a geographical area.

About the Role

This critical position is part of a regional team that focuses on driving customer satisfaction, operational results, and efficiency. Reporting directly to the Regional Operations Director, you will play a key role in establishing a high-performing operating model through direct management of local operations teams and coordination with the regional team.

Key Responsibilities
  • Oversee day-to-day local operations execution and manage teams to achieve defined results regarding fleet availability, customer satisfaction, and operational efficiency.
  • Guarantee adherence to operating standards and performance objectives, including auditing, quality control, and frequent depot visits.
  • Recruit, select, train, manage, motivate, develop, and retain local teams in your area from a regional office.
  • Actively participate in customer satisfaction processes and own service recovery procedures to identify root causes and corrective measures.
  • Manage workforce, scheduling, time tracking, and overtime reports while adhering to local labour law guidelines and health and safety topics.
About You
  • You have a background in Engineering, Business Management, or similar education, with at least 6 years of relevant experience.
  • Proven track record in managing operational teams with P&L ownership and direct control over financial performance in sustainable business models, preferably in rent-a-car and hospitality industries.
  • International experience managing teams in multiple countries is a plus.
  • Capacity to effectively communicate with all levels of the organisation.
  • Thrives under pressure and can coordinate efforts of large and scattered teams.
  • Organised, analytical, and results-oriented with fluent English language skills.
Salary and Benefits

The estimated annual salary for this position is around $85,000-$110,000 based on industry standards and location. We offer a competitive benefits package, including a comprehensive health insurance plan, retirement savings plan, and generous paid time off.


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