Order Support Specialist for Consumer Electronics

2 semanas atrás


Braga, Braga, Portugal Teleperformance Portugal Tempo inteiro

Job Summary

We are seeking a highly skilled Order Support Specialist to join our team at Teleperformance Portugal. As an Order Support Specialist, you will be responsible for resolving complex issues related to the fulfillment of online orders. You will work under strict regulations and ensure a swift resolution for problems occurring during the lifetime of a web purchase.

Key Responsibilities

  • Receive escalations from customer-facing colleagues and work under strict regulations.
  • Handle complex issues relating to the fulfillment of online orders.
  • Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues.
  • Perform tasks in SAP at a high detail level for record-keeping.

Requirements

  • Native Turkish speaker.
  • Fluency in English (minimum B2).
  • Ability to work quickly and efficiently under deadline pressure.
  • Very good accuracy and attention to detail.
  • Proven ability to work and make decisions with minimal supervision.
  • Excellent written and verbal communication skills.

Benefits

  • Work location: Lisbon.
  • Full relocation support.
  • One flight per year to your home country.
  • Health insurance from day one.
  • Ongoing certification and training opportunities.


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