Order Support Specialist for Consumer Electronics

4 semanas atrás


Braga, Braga, Portugal Teleperformance Portugal Tempo inteiro

As a key member of our team, you will be responsible for handling complex issues related to the fulfillment of online orders for consumer electronics devices. Your primary goal will be to ensure swift resolution of problems occurring during the lifetime of a web purchase, from order induction to item delivery.

You will work closely with partners to provide direction for issue resolution, taking the customer out of the loop for complex issues and achieving quick customer satisfaction. Additionally, you will perform tasks in SAP at a high detail level for record-keeping, requiring utmost attention to detail and accurate adherence to KBase protocol.

To succeed in this role, you will need to possess native Turkish language skills, fluency in English (minimum B2), and the ability to work quickly and efficiently under deadline pressure. You will also need to demonstrate very good accuracy and attention to detail, understanding that small details can make a significant difference.

We offer a meritocratic environment, employee empowerment, and value. Our company provides ongoing certification and training opportunities, health insurance from day one, and a refer a friend program with attractive incentives. You will also have the opportunity to work in a dynamic team and enjoy a range of benefits, including full relocation support, one flight per year to your home country, and more.



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