Norwegian Customer Service Representative

2 semanas atrás


Lisboa, Lisboa, Portugal Amspace Recruitment Consultancy Tempo inteiro

About Amspace Recruitment Consultancy

We are a leading recruitment consultancy specializing in strategic staffing solutions for aerospace, defense, tech, engineering, manufacturing, and energy industries.

Job Title: Norwegian Customer Service Representative

We are seeking a highly skilled and customer-oriented Norwegian language speaker to join our customer service team in Lisbon, Portugal.

Key Responsibilities:

  • Provide exceptional customer support via phone, email, and chat in Norwegian.
  • Assist customers with inquiries, technical issues, and other support-related questions.
  • Resolve customer complaints and provide accurate, valid, and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines, and policies.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Collaborate with various departments to resolve customer issues in a timely manner.
  • Stay up-to-date with product knowledge and company policies to provide accurate information.
  • Contribute to a positive customer experience and satisfaction.

Requirements:

  • Proficiency in Norwegian at a C2 level (native or near-native fluency).
  • Proficiency in English at a B2 level (conversational fluency).
  • Previous experience in customer service or a related field is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Good multitasking and time-management skills.
  • Willingness to relocate to Lisbon, Portugal.
  • Team player with a positive attitude and a strong work ethic.
  • Basic computer knowledge and proficiency with technology tools.

Benefits:

  • Competitive salary and performance bonuses.
  • Relocation package to assist with moving to Lisbon.
  • Opportunities for career growth and development.
  • A vibrant and inclusive work environment.
  • Comprehensive training and professional development programs.
  • Health insurance and other employee benefits.


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