Norwegian Customer Service Representative
2 semanas atrás
About Amspace Recruitment Consultancy
We are a leading recruitment consultancy specializing in strategic staffing solutions for aerospace, defense, tech, engineering, manufacturing, and energy industries.
Job Title: Norwegian Customer Service Representative
We are seeking a highly skilled and customer-oriented Norwegian language speaker to join our customer service team in Lisbon, Portugal.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat in Norwegian.
- Assist customers with inquiries, technical issues, and other support-related questions.
- Resolve customer complaints and provide accurate, valid, and complete information by using the right methods/tools.
- Follow communication procedures, guidelines, and policies.
- Keep records of customer interactions, process customer accounts, and file documents.
- Collaborate with various departments to resolve customer issues in a timely manner.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
- Contribute to a positive customer experience and satisfaction.
Requirements:
- Proficiency in Norwegian at a C2 level (native or near-native fluency).
- Proficiency in English at a B2 level (conversational fluency).
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Good multitasking and time-management skills.
- Willingness to relocate to Lisbon, Portugal.
- Team player with a positive attitude and a strong work ethic.
- Basic computer knowledge and proficiency with technology tools.
Benefits:
- Competitive salary and performance bonuses.
- Relocation package to assist with moving to Lisbon.
- Opportunities for career growth and development.
- A vibrant and inclusive work environment.
- Comprehensive training and professional development programs.
- Health insurance and other employee benefits.
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