Multilingual Trust Specialist
Há 7 dias
We are seeking a highly skilled Multilingual Trust Specialist to join our team as a Trust & Safety Investigator. This is an exciting opportunity to work with a leading Outsourcing/BPO consultancy, supporting a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services in content moderation.
The successful candidate will be responsible for reviewing and assessing escalated cases for potential policy violations or safety concerns, responding to clients' customers inquiries via phone, helpdesk, and live chat, and performing outbound calls during investigations to collect proofs of complaints from drivers and customers.
Your Key Responsibilities
- Review and assess escalated cases for potential policy violations or safety concerns.
- Respond to client's customers inquiries via phone, helpdesk, and live chat.
- Perform outbound calls during the investigation to collect proofs of their complaints from drivers and customers.
- Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy.
- Handle Client's customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions.
- Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions.
- Make informed decisions based on the analysis, applying established policies and guidelines.
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