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Customer Experience Technical Lead
2 semanas atrás
At Phiture, we empower our customers to achieve their goals through effective network deployment and operation. As a Technical Consulting Engineer, you will be responsible for driving successful resolution of technical issues reported by customers and developing innovative solutions to prevent future issues.
About the RoleYou will work closely with our Service Provider team, collaborating on complex and in-depth problems requiring strong analytical, problem-solving, engineering, and communication skills.
Your Key Responsibilities:
- You will conduct in-depth research on technical topics, reproduce customer's environments and issues using TAC lab equipment, and engage in technical discussions with product development and engineering teams.
- You will detect potential design issues in customer networks to provide best practices and suggestions for efficient solutions.
- You will act as a trusted advisor for our customers, providing expert guidance on network architecture and operations.
- You will develop and maintain knowledge of new and emerging technologies, including Routing protocols, Multicast, and MPLS technologies.
