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Customer Support Representative

2 semanas atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Are you passionate about delivering exceptional customer experiences and technologies? Our client, a global leader in the BPO industry, is seeking a highly skilled Customer Support Representative to join their team in Lisbon. As a Customer Support Representative, your mission will be to provide top-notch service to customers while working with renowned worldwide brands.

Your role as a Customer Support Representative involves:

  1. Responding to inbound calls and customer inquiries with empathy and professionalism.
  2. Offering personalized support and resolving customer service issues in a timely manner.
  3. Maintaining accurate records of consumer interactions, questions, and feedback on the customer services database.
  4. Troubleshooting using open-ended questions, support resources, and system training.
  5. Providing recommendations for common problems or frequently asked questions.
  6. Fostering strong communication skills in Polish (native speaker) and English (B2 level).
  7. Demonstrating flexibility and availability to work in rotating shifts.
  8. Prior experience in customer-facing roles or exposure to clients is an asset.

In this role, you will have the opportunity to grow professionally and personally while making a meaningful impact on our clients' success.