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Healthcare Account Manager in Lisbon
1 semana atrás
About the Role
As a Healthcare Account Manager with Tn Portugal, you will play a crucial role in supporting clients in managing health-related accounts and addressing technical, financial, and account inquiries through various channels. Your expertise will be pivotal in delivering exceptional support, ensuring client satisfaction, and helping improve processes to deliver a seamless customer experience.
Key Responsibilities:
- Deliver exceptional support via phone, live chat, email, and social media, focusing on health-related accounts
- Address issues such as account setup, verification, financial matters, and technical challenges in the health industry
- Serve as a trusted advisor, providing solutions and insights for better healthcare management
- Respond promptly to client inquiries, concerns, and feedback, ensuring satisfaction
- Build and maintain strong client relationships through transparent, open communication
- Uphold high service standards and follow company policies to maintain a positive customer experience
