Customer Experience Specialist for Social Media
3 semanas atrás
Are you a native Polish speaker looking for a challenging role as a Customer Delight Representative for Social Media? We are seeking a motivated and ambitious individual to join our support team.
Key Responsibilities:- Provide exceptional support to high-level clients across multiple channels, including chat, email, and phone.
- Support and expand the self-serve advertising base for clients in the online and digital advertising domain.
- Offer pre and post-sales support for all self-service products.
- Provide product and tool support to enhance clients' experience.
- Identify and solve problems, such as technical bugs and ads' delivery issues.
- Resolve customer issues in a timely manner and proactively communicate with clients on progress.
- Proactively identify areas where clients can improve usage of our solutions.
- Provide vital product insights and feedback from our customers to engineering.
- Native level written and verbal communication skills in Polish.
- Good knowledge of English (B2 level) is required.
- Computer skills are mandatory, with advanced skills like coding being preferred.
- Good analytic skills and logical thinking.
- Excellent communication skills: verbal, written, and listening.
- Proactive and quick learner.
- Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform.
- Ability to multi-task and work under pressure.
- Availability Monday to Sunday, including rotating weekends.
- Possibility of cooperation with leaders in various industries.
- Stable work as a Customer Delight for Social Media and career progression.
- Investment in training and personal development.
- Health Insurance since day one in the company.
- Possibility to live in one of our apartments.
- Initial flight expenses refund.
- Annually complementary return flight to your home country (within Europe).
- Free Portuguese language courses, sport activities, and organized events.
- Monthly and Quarterly Bonus.
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