Customer Experience Specialist for Social Media

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Job Title: Customer Delight for Social Media with Polish

Are you a native Polish speaker looking for a challenging role as a Customer Delight Representative for Social Media? We are seeking a motivated and ambitious individual to join our support team.

Key Responsibilities:
  • Provide exceptional support to high-level clients across multiple channels, including chat, email, and phone.
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain.
  • Offer pre and post-sales support for all self-service products.
  • Provide product and tool support to enhance clients' experience.
  • Identify and solve problems, such as technical bugs and ads' delivery issues.
  • Resolve customer issues in a timely manner and proactively communicate with clients on progress.
  • Proactively identify areas where clients can improve usage of our solutions.
  • Provide vital product insights and feedback from our customers to engineering.
Requirements:
  • Native level written and verbal communication skills in Polish.
  • Good knowledge of English (B2 level) is required.
  • Computer skills are mandatory, with advanced skills like coding being preferred.
  • Good analytic skills and logical thinking.
  • Excellent communication skills: verbal, written, and listening.
  • Proactive and quick learner.
  • Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform.
  • Ability to multi-task and work under pressure.
  • Availability Monday to Sunday, including rotating weekends.
Offer:
  • Possibility of cooperation with leaders in various industries.
  • Stable work as a Customer Delight for Social Media and career progression.
  • Investment in training and personal development.
  • Health Insurance since day one in the company.
  • Possibility to live in one of our apartments.
  • Initial flight expenses refund.
  • Annually complementary return flight to your home country (within Europe).
  • Free Portuguese language courses, sport activities, and organized events.
  • Monthly and Quarterly Bonus.


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