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Customer Service Specialist

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As a Customer Service Specialist at Cross Border Talents, you will play a vital role in delivering exceptional support to French-speaking clients.

We are seeking a highly motivated and customer-oriented individual with strong communication skills in English and fluency in French (spoken and written).

  • Key responsibilities include providing customer service via phone, email, and chat in French, resolving customer issues efficiently while ensuring high levels of satisfaction, and adapting to rotational shifts and weekend schedules.
  • You will also work in a team-oriented, fast-paced environment, handle customer inquiries, and maintain strong communication with internal teams to improve service quality.

Competitive Compensation:

  • A competitive salary and bonus structure
  • A permanent contract with a 3-month trial period (B&M)
  • The opportunity to work from home for up to 6 months (WAH)

Benefits and Perks:

  • Health care benefits and other employee perks
  • Full training and continuous support
  • A vibrant, diverse work environment
  • Career development and growth opportunities