Training Experience Specialist
Há 22 horas
We are seeking an experienced professional to join our team as a Training Experience Specialist. In this role, you will have the opportunity to work with clients from diverse backgrounds and provide personalized support to help them achieve their language learning goals.
About Us:
goFLUENT is a leading provider of language training solutions, helping individuals and organizations succeed in a globalized world. With a team of dedicated professionals and cutting-edge technology, we deliver high-quality training experiences that cater to the unique needs of our clients.
Job Description:
- Manage relationships with clients/learners taking goFLUENT lessons/training, ensuring seamless communication and exceptional customer service.
- Assist learners who need help through calls or emails, resolving customer complaints, conducting demo calls, and providing guidance on language, services, or issues.
- Work closely with the Sales/Customer Success Management Team to update them on client progress and identify opportunities for growth.
What You'll Need:
- Minimum 1 year experience in customer service, call center, or client relations.
- Excellent communication and problem-solving skills, with the ability to empathize with clients and resolve complex issues.
- Proactive, responsible, disciplined, and able to multitask, with excellent time management skills.
- Fluent in English and Turkish, with a good command of MS Office and Google tools.
- Additional language proficiency in Spanish, German, French, Arabic, or Italian is highly valued.
Benefits:
- Dynamic, startup-like experience within a fast-growing, 24-year-old Swiss-based company.
- Opportunity to learn from top executives and visionaries in the learning and language market.
- A vibrant international working environment with exciting global team-building events.
- Full on-boarding and fast ramp mentoring program leading candidates to success.
- World-class learning experience by being a goFLUENT learner, with access to twelve business languages.
Earn a competitive salary of $45,000 - $60,000 per annum, depending on your experience and qualifications. Join us today and unlock your potential as a Training Experience Specialist
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