IT Specialist
4 semanas atrás
Job Summary
As a IT Specialist, you will be responsible for ensuring the health and functionality of our IT systems, including network, telecom, and Windows systems. You will proactively identify and resolve technical issues, providing efficient solutions to minimize downtime and maintain operational continuity.
Key Responsibilities
- Ensure the health and functionality of our IT systems, including network, telecom, and Windows systems.
- Proactively identify and resolve technical issues, providing efficient solutions to minimize downtime and maintain operational continuity.
- Offer responsive and user-friendly IT assistance, guiding colleagues through technical challenges with patience and expertise.
- Implement and uphold robust security measures, safeguarding our digital assets and ensuring compliance with data protection standards.
- Explore and integrate cutting-edge technologies to enhance our workflows, proposing and implementing solutions that drive efficiency and productivity.
- Oversee the configuration, maintenance, and optimization of our network infrastructure to guarantee reliable connectivity and high-performance data transfer.
- Work closely with cross-functional teams to understand their IT needs, providing tailored support and contributing to technology-driven initiatives.
- Maintain comprehensive documentation of IT processes, configurations, and troubleshooting steps to ensure knowledge sharing and continuity.
- Facilitate IT training sessions for employees to foster a tech-savvy environment and empower colleagues to utilize available tools effectively.
- Identify opportunities for process enhancement and efficiency gains, actively participating in IT strategy discussions to contribute to the organization's overall growth.
Requirements
- High level of Portuguese and English fluency – oral and written (C1 level).
- Proficiency in scripting languages such as bash and PowerShell, leveraging automation to streamline routine tasks and enhance operational efficiency.
- In-depth knowledge of Cisco networking technologies, from configuring routers and switches to optimizing network performance, ensuring a robust and secure network infrastructure.
- Understanding of how VOIP communication works.
- Understanding of Windows systems, from server administration to desktop support, ensuring the stability and functionality of our Windows-based IT environment.
- Ability to effectively communicate technical concepts to non-technical colleagues and collaborate with cross-functional teams.
- Good problem-solving skills, analyzing issues, identifying root causes, and developing creative solutions.
What We Offer
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
- Competitive salary and performance bonus.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
About Us
Concentrix is a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
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