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We are seeking a highly motivated and detail-oriented Customer Service Representative - Technical Support to join our team. In this role, you will be responsible for providing top-notch support to our clients, working closely with them to resolve technical issues related to Shopify.
Your primary goal will be to ensure our clients' online stores are running smoothly and efficiently, responding promptly and professionally to incoming alerts and issues. You will escalate complex problems to higher-level teams when necessary and follow up until resolution.
You will log all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system, identify and escalate recurring or systematic issues to improve overall customer satisfaction.
To be successful in this position, you must have strong problem-solving and analytical skills, good communication skills, both verbal and written, and a basic understanding of computer systems, networks, software applications, and hardware components.
