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Customer Success Advocate

1 semana atrás

Lisboa, Lisboa, Portugal HiJiffy Tempo inteiro

About the Role:

HiJiffy is seeking a Customer Success Advocate to join our team. This role involves welcoming, onboarding, and training clients in French and Portuguese.

You will be responsible for ensuring a smooth onboarding experience for new clients, collaborating with sales and support teams, and enhancing onboarding processes to meet client needs.

Responsibilities:

  • Collaborate with sales and support engineering teams for seamless handovers.
  • Enhance onboarding processes to meet specific client needs.
  • Provide online training sessions for product adoption.
  • Monitor client progress and address challenges proactively.
  • Gather and document client feedback for product improvements.

Key Requirements:

  • Degree in Hospitality Management or Business Management.
  • 0-2 years of experience in a similar position.
  • Previous hotel experience preferred.
  • Fluent in French, proficient in Portuguese and English, Spanish a plus.
  • Customer-oriented mindset, strong organisational skills, self-motivated.
  • Ability to manage multiple projects simultaneously while meeting deadlines.
  • Strong communication skills, analytical mindset.
  • Team player, reliable, focused on delivering high-quality work.
  • Positive and solution-oriented mindset.