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Technical Support Specialist
1 semana atrás
Welcome to TN Portugal, where you can build a career that matters. As a Technical Support Specialist, you will be part of our Microsoft Customer Experience & Success (CE&S) organization, which is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Our OrganizationThe CE&S organization has over 18,000 employees worldwide and is responsible for delivering a seamless support experience to our customers. We help resolve technical issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
In the Applications & Infrastructure group, you will work with commercial customers to address their business-critical challenges and partner with them to advance global, cross-cloud solutions that enable their people and empower the world.
You will own, troubleshoot, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
This role is flexible in that you can work up to 100% from home, allowing you to have a better work-life balance.
We believe in empowering every person and every organization on the planet to achieve more. Our values of respect, integrity, and accountability create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities- Review, investigate, and solve customer technical issues, collaborating within and across teams.
- Develop specific technical and professional proficiency through training and readiness.
- Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.
Benefits
- Industry leading healthcare and educational resources.
- Discounts on products and services.
- Savings and investments opportunities.
- Generous time away for rest and relaxation.
- Giving programs that make a positive impact.
