Customer Experience Specialist
2 semanas atrás
Catawiki is seeking a highly motivated and customer-focused individual to join our Customer Experience team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service to our buyers and sellers, resolving complex issues, and ensuring a positive experience for all customers.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via email, phone, and social media
- Resolve customer disputes and complaints in a fair and professional manner
- Collaborate with internal teams to improve customer experience and resolve complex issues
- Develop and maintain a deep understanding of Catawiki's products and services
- Stay up-to-date with industry trends and best practices in customer experience
Requirements:
- Professional speaking and writing skills in German and English
- Strong analytical and critical thinking skills
- Previous experience in a customer experience/service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
- Ability to quickly switch between various customer channels like phone and e-mail communications
- Ability to positively interact with your team and other departments
- Available to work 32 to 40 hours per week
- Willing to commute to our Lisbon office and work in the office at least 2 days per week
- Flexible with working at least 2 weekends a month and on some public holidays
What We Offer:
- A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience
- Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
- A Work From Home Allowance to help with your monthly household bills
- Commuting between your home and our office is covered by Catawiki
- Amazing Office right in the centre of Lisbon
Why You'll Love Working with Us:
- Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories
- In our flat structure, every role has a broad scope that directly impacts both our customers and the business
- Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression
- A Culture of Connection defines us. We're a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace
- We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered
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