Customer Experience Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro
About the Role

Catawiki is seeking a highly motivated and customer-focused individual to join our Customer Experience team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service to our buyers and sellers, resolving complex issues, and ensuring a positive experience for all customers.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via email, phone, and social media
  • Resolve customer disputes and complaints in a fair and professional manner
  • Collaborate with internal teams to improve customer experience and resolve complex issues
  • Develop and maintain a deep understanding of Catawiki's products and services
  • Stay up-to-date with industry trends and best practices in customer experience

Requirements:

  • Professional speaking and writing skills in German and English
  • Strong analytical and critical thinking skills
  • Previous experience in a customer experience/service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
  • Ability to quickly switch between various customer channels like phone and e-mail communications
  • Ability to positively interact with your team and other departments
  • Available to work 32 to 40 hours per week
  • Willing to commute to our Lisbon office and work in the office at least 2 days per week
  • Flexible with working at least 2 weekends a month and on some public holidays

What We Offer:

  • A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall experience
  • Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network
  • A Work From Home Allowance to help with your monthly household bills
  • Commuting between your home and our office is covered by Catawiki
  • Amazing Office right in the centre of Lisbon

Why You'll Love Working with Us:

  • Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories
  • In our flat structure, every role has a broad scope that directly impacts both our customers and the business
  • Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression
  • A Culture of Connection defines us. We're a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace
  • We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    Customer Care AgentAt Abroad Experience, we're seeking a highly skilled and customer-focused Customer Care Agent to join our team at our European HQ in Zoetermeer. As the key contact person for European customers, you'll work closely with our team and the second line of support to provide exceptional customer service. Your duties will include handling...


  • Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    **Customer Care Role**OverviewAs a Customer Care Agent at Abroad Experience, you will be the key point of contact for European customers, handling incoming communications and contributing to improve customer satisfaction. Your duties include maintaining expert knowledge of our company products and services, providing vital insights of customer needs, and...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the RoleCatawiki is a unique marketplace for buying and selling special objects. We're a growing, diverse, and sustainable scale-up, and we're looking for a Customer Experience Specialist to join our team.As a Customer Experience Specialist, you will be responsible for engaging and delighting our customers by solving complex challenges and managing...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the RoleCatawiki is seeking a highly motivated Customer Experience Specialist to join our team in Lisbon, Portugal. As a key member of our customer experience department, you will play a crucial role in ensuring that our customers receive exceptional service and support.As a Customer Experience Specialist, you will be responsible for resolving complex...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Customer Experience SpecialistAt Blu Selection, we're looking for a talented Customer Experience Specialist to join our team. As a key member of our international support team, you'll play a vital role in delivering exceptional customer experiences that drive business growth and customer loyalty.Key Responsibilities:Respond to inbound calls and emails to...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the RoleCatawiki is seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for resolving complex customer disputes and ensuring that our customers receive exceptional service.Key Responsibilities:Resolve customer disputes in a timely and professional mannerCommunicate...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the RoleCatawiki is a unique marketplace for buying and selling special objects, and we're on a mission to become the world's most popular destination for these items. As a Customer Experience Specialist, you'll play a crucial role in ensuring our customers have an exceptional experience with our platform.Key Responsibilities:Engage and delight our...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About CatawikiCatawiki is a leading online marketplace for special objects, offering over 75,000 items in auction every week. Our team of experts reviews and selects each item, ensuring a unique and exciting experience for buyers and sellers.Job DescriptionWe are seeking a Customer Experience Specialist to join our team in Lisbon, Portugal. As a Customer...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    **Customer Experience Specialist at Catawiki**Catawiki is a unique marketplace for buying and selling special objects. As a Customer Experience Specialist, you will engage and delight our customers by solving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a correct and timely...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About the RoleCatawiki is seeking a skilled Customer Experience Specialist to join our team in Lisbon, Portugal. As a key member of our customer experience department, you will play a vital role in ensuring our customers have an exceptional experience on our platform.Your primary responsibility will be to engage and delight our customers by solving complex...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job Title: Customer Experience Specialist with Relocation PackageWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our international team, you will be responsible for providing world-class service to our clients' customers while working on projects for top prestigious...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    About the Role: We're seeking a skilled Customer Experience Specialist to join our team in Sofia, Bulgaria. As a key member of our EMEA Network, you'll be responsible for resolving customer issues and providing exceptional service. Your passion for helping others and your analytical skills will shine in this role.Key Responsibilities:Answer incoming...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job DescriptionAre you a native Dutch speaker looking for a new challenge? Do you have a passion for customer service and a desire to work in a multicultural environment? We are seeking a Technical Customer Advisor to join our team in Lisbon, Portugal.Key Responsibilities:Provide support to customers through various channels, including phone, email, and...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    About the RoleOur client is seeking a skilled Customer Service Specialist to provide world-class service to their customers in the retail sector, specialising in luxury products.As a key member of the team, you will be responsible for handling customer inquiries, identifying issues, and providing solutions to ensure high levels of customer satisfaction.Key...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries, and ensuring their satisfaction.Key ResponsibilitiesRespond to inbound calls and...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About CatawikiCatawiki is a unique marketplace for buying and selling special objects. With over 75,000 unique items in auction each week, curated by our passionate in-house experts, we strive to provide an exceptional customer experience.Job DescriptionWe are seeking a skilled Customer Experience Specialist to join our team in Lisbon, Portugal. As a key...


  • Lisboa, Lisboa, Portugal Fedex Tempo inteiro

    Key Responsibilities:As a Customer Experience Specialist at FedEx, you will be responsible for delivering outstanding customer service to our top tier enterprise global and regional customers. This includes providing support for complex and critical situations, identifying anomalies, and using judgment to resolve issues. You will also be responsible for...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    Customer Experience SpecialistCatawiki is a unique marketplace for buying and selling special objects. We're a growing, diverse, and sustainable scale-up that proudly lives by our core values: Taking ownership and driving impact, Being open to change and feedback, and Being passionate about our mission and our customers. If these values resonate with you,...


  • Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

    About CatawikiCatawiki is a unique marketplace for buying and selling special objects. Our team of passionate experts carefully curates over 75,000 unique items in auction every week, catering to a diverse range of customers.Job DescriptionWe're seeking a skilled Customer Experience Specialist to join our team in Lisbon, Portugal. As a key member of our...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team in Lisbon. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.Responsibilities:Answering incoming queries...