Lead Technical Solutions Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Top Sigma, Lda Tempo inteiro

Company Overview

Top Sigma, Lda is a company that specializes in transforming our clients' operations through AI, cloud, and DevOps services. Our team of experts leverages cutting-edge technologies to help businesses innovate and overcome industry challenges.


About the Role

We are seeking an experienced Technical Support Analyst (Senior) to join our team in Lisbon. As a key member of our technical support team, you will be responsible for diagnosing and resolving high-level technical and functional incidents primarily in the Manufacturing, PLD, and HSE domains.


Key Responsibilities:


  • Diagnose and resolve L3 technical issues by analyzing application and middleware logs.
  • Maintain and update documentation for critical software solutions in the Manufacturing/PLD/HSE domain.
  • Proactively identify areas for improvement and drive continuous service enhancement.
  • Support change requests, contributing to root cause analyses and problem resolution.
  • Collaborate on roadmap planning for technical obsolescence management.

Requirements:


  • Experience Level: Senior (5+ years)
  • OS & Middleware: Windows, Linux, Apache, JBoss, Tomcat.
  • Database Management: Oracle, MySQL, SQL Server.
  • Networking: Advanced skills in network configuration and support.
  • Cybersecurity: Basic understanding of security protocols and best practices.
  • Language: Fluent in English (written and spoken).

Nice to Have:

Experience in Manufacturing, PLD, or HSE software support, and familiarity with CI/CD pipelines.


Benefits and Perks:


  • Hybrid work model
  • Flexible working hours
  • Training budget
  • Health insurance
  • 25 days of holiday
  • Office setup budget
  • Food allowance

Estimated Salary:

€65,000 - €85,000 per annum, depending on experience.



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