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Insurance Claims Resolution Professional

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Becoming a Claims Investigation Specialist at Blu Selection means joining a team that values excellence and customer satisfaction. Your primary responsibility will be to handle end-to-end claims processes, identify potential fraud, and collaborate with internal and external stakeholders.

Job Overview:

In this role, you will provide expert support to hosts and guests seeking assistance from our Host Guarantee, Host Protection Insurance, and Experience Protection insurance. Your goal will be to deliver a seamless customer experience by resolving claims efficiently and fairly.

Responsibilities:
  • Handle designated inboxes through inbound and outbound tickets/emails, outbound calls, and case work.
  • Investigate and resolve cases involving complex damages, liability claims, potential fraud, or brand risk.
  • Determine resolutions based on internal policies and work closely with stakeholders to align on case strategy.
  • Negotiate claims resolutions effectively and efficiently.
Requirements:
  • Native proficiency in French and fluent English.
  • Prior experience in Claims, fraud investigation, and/or risk analyses.
  • Strong problem-solving and critical-thinking skills.
  • Excellent verbal and written communication skills.
  • Ability to handle sensitive situations calmly and empathetically.
  • Strong analytical skills and ability to prioritize tasks in a fast-paced environment.
Why Join Us?
  • Competitive salary with performance-based bonuses.
  • Relocation support and flight reimbursement after 3 months.
  • Health insurance from the start of your employment.
  • Regular social events and community-building activities.