Operations Director for Regional Growth

Há 7 dias


Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

About UsAt Indie Campers, we revolutionize road trips by making them accessible to everyone. Leveraging our digital approach and customer-centric focus, we have established a strong booking experience and offer high-quality road trips at competitive prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries worldwide. Our comprehensive range of road trip possibilities includes short-term RV rentals, long-term campervan subscriptions, and the option to purchase one of our vehicles available for sale. Driven by a deep technological focus, our challenges are both exciting and demanding, requiring top talent and motivation to be successfully pursued. We're expanding our team and looking for individuals interested in pursuing this dream with us and joining our ever-evolving journey.

The Role

As the Operations Director for Regional Growth responsible for leading our UK, Ireland & Nordics operations regional team, you'll manage a team focused on executing regional processes and managing local depots and their respective teams. You will oversee daily operations to drive operational results on availability and quality of the fleet, customer satisfaction with the service provided, and operational efficiency through ensuring high standards for our operations and effective implementation of central procedural guidelines defined for our operating model. As part of the management team for the region, you'll be responsible for achieving targets defined for your region. Reporting directly to the Chief Operations Officer, this pivotal role at Indie Campers involves working alongside people from diverse countries and nationalities.

Key Responsibilities
  • Lead and supervise the regional team and local teams in your region.
  • Oversee day-to-day regional operations execution and actively manage the team to achieve results defined for the region regarding fleet availability, customer satisfaction, and operational efficiency.
  • Oversee the performance of local operations and guarantee that operating standards are being followed and operational objectives are being met.
  • Guarantee that the customer is first, addressing all customer feedback with utmost importance, adapting the modus operandi to decrease exceptions, and monitoring results daily and following up on action plans for continuous improvement.
  • Coordinate with central teams to ensure processes are well defined and adapted to regions for success.
  • Lead, coordinate, and deliver projects related to operational expansion within your region.
  • Responsible for P&L management of your region, as part of the management team for the region, along with Revenue & Marketing, People, and Finance peers, ultimately responsible for the operational cost of the service provided to customers in your region.

Estimated Salary: £65,000 - £85,000 per year based on location and industry standards.


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