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Regional Operations Director

Há 1 mês


Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

Indie Campers is seeking an experienced Regional Operations Director to oversee the daily operations of our stations within a geographical area.

About the Role

This critical position plays a key role in establishing a high-performing operating model through the direct management of local operations teams and coordination with the regional team.

Responsibilities
  • Oversight of day-to-day local operations execution, including managing teams to achieve results defined for each location regarding fleet availability, customer satisfaction, and operational efficiency.
  • Performance of local operations audits and quality control, with frequent depot visits (approximately 50% travel time between local stations).
  • Recruitment, selection, training, management, motivation, development, and retention of local teams from a regional office, including performance management, improvement plans, termination, and renewal decisions.
  • Active participation in customer satisfaction processes, owning service recovery procedures to identify root causes and corrective measures for short-term actions and structural process changes.
  • Workforce management, including scheduling, time tracking, and overtime reports, ensuring adherence to local labor law guidelines and health and safety topics.
  • Collaboration with regional teams (asset management, revenue, finance, HR) to remove operational blockers, lead, coordinate, and deliver projects related to operational expansion within the area, and ensure local implementation of new procedures, tools, and initiatives.
  • P&L management of locations within the area and its variable operational costs, identifying cost optimization initiatives and their effective deployment, and establishing relationships with current and additional local suppliers within the region.
Requirements
  • Bachelor's degree in Engineering, Business Management, or similar field;
  • At least 6 years of relevant experience;
  • Experience in strategic operations consulting or finance-related positions is a plus;
  • Proven track record in managing operational teams with P&L ownership and direct control over operational financial performance on sustainable business models, particularly in the rent-a-car and hospitality industries;
  • International experience, having managed teams in more than one country is a plus;
  • Capacity to effectively communicate with all levels of the organization;
  • Ability to thrive under pressure and coordinate the efforts of large and scattered teams;
  • Organized, analytical, and results-oriented individual.
What We Offer

A competitive estimated salary range of $90,000 - $120,000 per year, depending on experience and qualifications.