Digital Support Expert
Há 6 dias
About the Job: As a Digital Support Expert at GrabJobs, you will play a crucial role in delivering exceptional digital support to our customers. Your primary responsibilities will include handling technical inquiries, working collaboratively with internal teams, and developing knowledge bases to enhance customer experiences.
Key Responsibilities:
- Provide technical assistance to customers via email, chat, and phone, resolving issues related to our Dashlane app and other technical concerns.
- Work closely with our Engineering, Development, Product, and QA teams to identify and troubleshoot complex issues.
- Develop and maintain knowledge bases, creating content to help peers and customers resolve common issues.
- Escalate complex issues to Level 2 and Level 3 support teams, collaborating with Senior experts to provide comprehensive solutions.
- Communicate technical topics to customers and colleagues in a clear and concise manner, utilizing Zendesk and other support platforms effectively.
Requirements:
- 1+ years of experience in technical customer support, ideally in an online support environment.
- Strong background in communicating technical topics to customers and colleagues.
- Quality-driven individual with a passion for creating extraordinary customer experiences.
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