Technical Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal TTEC Tempo inteiro

About the Role

We're seeking a highly skilled Technical Support Specialist to join our team. In this role, you'll be responsible for providing exceptional customer support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.

As a Technical Support Specialist, you'll assist sellers and homeowners during and after system installation and commissioning, troubleshoot issues related to installations remotely via phone, email, and live chat, document all customer interactions in our Customer Relations Management System, and ensure follow-up until cases are resolved.

Key Responsibilities

  • Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
  • Assist sellers and homeowners during and after system installation and commissioning.
  • Troubleshoot issues related to installations remotely via phone, email, and live chat.
  • Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.

Requirements

  • Prior experience in Technical Support, Electronics, or electrical support.
  • Ability to read, write, and speak in German and English.
  • Able to ask the right questions in a calm and respectful manner to diagnose issues and analyze complex data sets.
  • Aptitude and detail orientation to prepare technical support reports.
  • Comfortable resolving customer issues before escalating to the next level.
  • Decision-making skills by assessing situations, researching potential solutions, and making recommendations.

What We Offer

  • A supportive environment that encourages career growth and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Competitive salary and performance-based opportunities.

About TTEC

TTEC is a global leader in customer experience technology and services. Our mission is to make customers happy, which we achieve through innovative solutions and expert professionals like you.



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