Customer Insight Analyst

Há 5 dias


Porto, Porto, Portugal FedEx Group Tempo inteiro

We are looking for a highly skilled Customer Insight Analyst to join our team at FedEx Group.

Job Description:

The ideal candidate will have experience in executing and reporting on customer research initiatives, with a proven track record of collecting valuable customer insights and enhancing customer satisfaction.

  • This role involves planning, executing, analyzing, and optimizing customer research for FedEx Europe, ensuring timely and accurate understanding of customer sentiment and opportunities for improvement.
  • You will be responsible for managing, analyzing, and reporting on post-interaction and relationship surveys using Voice of the Customer Platforms like Qualtrics.
  • Additionally, you will partner with other marketing teams to plan, launch, and monitor ad-hoc surveys and research initiatives to gather targeted insights aligned with business goals.

Key Responsibilities:

  1. Execute and report on customer research initiatives to enhance customer satisfaction and drive business outcomes.
  2. Manage and analyze post-interaction and relationship surveys to understand customer sentiment and identify areas for improvement.
  3. Partner with marketing teams to plan and execute ad-hoc surveys and research initiatives.
  4. Present regular performance reports to key stakeholders, providing actionable insights to guide decision-making and strategy.

Requirements:

  • 3+ years of experience in customer and/or market research, with expertise in using Voice of the Customer Platforms like Qualtrics.
  • Excellent analytical skills, with the ability to interpret data and create actionable insights.
  • Strong communication skills, with the ability to present findings clearly and concisely to both technical and non-technical stakeholders.
  • Cross-cultural and regional awareness, with the ability to adapt strategies to diverse regional needs.

Benefits:

  • Attractive compensation package.
  • Extensive learning resources to develop your skills and knowledge.
  • Tuition Assistance Program.
  • Employee Assistance Program.
  • Employee reduced-rate shipping.
  • Growth opportunities within the company.


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