Strategic Process Transformation Lead

Há 1 mês


Porto, Porto, Portugal Phiture Tempo inteiro

Job Overview

We are seeking a skilled Strategic Process Transformation Lead to join our team at Phiture. As a key member of our organization, you will play a critical role in driving process excellence and business outcomes across our operations.

Salary

The estimated annual salary for this position is $125,000 - $175,000 depending on experience.

Job Description

About the Role: As a Strategic Process Transformation Lead, you will be responsible for designing, implementing, and enhancing our ServiceNow Service Management Finance processes. You will oversee the entire project lifecycle, from planning to delivery, and will be accountable for achieving project goals and objectives.

Main Responsibilities:

  • Leverage ServiceNow's capabilities to create smart workflows and automate processes where possible.
  • Establish governance frameworks for compliance with ServiceNow guidelines, regulatory standards, and internal policies.
  • Collaborate closely with stakeholders at all levels to gather requirements, provide support, and ensure effective communication.
  • Develop and deliver training programs to ensure stakeholder understanding and adherence to ESM standards.
  • Communicate process changes, updates, and improvements across the organization clearly and promptly.
  • Define key performance indicators (KPIs), measure process performance, and drive continuous improvement efforts.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A degree in Business Administration, Engineering, Computer Science, or a related field.
  • At least 10 years of experience in process management, operations, or a related field, with a focus on service management.
  • Experience working with ServiceNow, with a record of successfully implementing process improvements and delivering results.
  • Proven experience in leading projects and implementing process improvements.
  • Ability to work in a global, matrix organization, with excellent influencing and negotiation skills.
  • Strong analytical, problem-solving, and communication skills.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

Others

If you are a natural collaborator with a talent for building strong relationships and driving consensus, we encourage you to apply. Fluency in English is mandatory, with additional languages being an asset.



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