Customer Service Ambassador

Há 1 mês


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

About the Role



We’re seeking a skilled Customer Service Representative to join our team at Catawiki. As a key member of our customer-facing department, you’ll play a vital role in ensuring our customers receive exceptional support and service.



Key Responsibilities

As a Customer Service Representative, you will:





  • Provide timely and effective support to customers via various channels

  • Resolve customer complaints and issues in a professional and courteous manner

  • Work closely with internal teams to identify and implement process improvements

  • Participate in training and development programs to enhance your skills and knowledge



What You Need to Succeed



To be successful in this role, you’ll need:





  • Excellent communication and interpersonal skills

  • Ability to work in a fast-paced environment and prioritize tasks effectively

  • Strong analytical and problem-solving skills

  • Proficiency in German and English languages



What We Offer



As a valued member of our team, you’ll enjoy:





  • A competitive Annual Gross Base Salary of 18,000–23,000€

  • Health Insurance from day 1, including dental coverage

  • A Work From Home Allowance to help with household bills

  • Commuting costs covered

  • A vibrant office in Lisbon with a hybrid work model



Why Work with Us?



Catawiki is a global organisation serving millions of customers across 80+ categories. We’re a passionate, diverse, and collaborative team of 800+ Catawikains, and we’re committed to making every employee feel welcomed and empowered.



Join us and be part of a culture that values connection, growth, and inclusivity. Apply now with your English CV and cover letter



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