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Customer Success Representative

2 semanas atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Are you a talented communicator passionate about delivering exceptional customer experiences? We are seeking a skilled Customer Success Advisor to join our team in Lisbon.

About the Role

As a Customer Success Advisor, you will play a critical role in ensuring our customers receive top-notch support and guidance. Your responsibilities will include:

  • Providing timely and effective solutions to customer inquiries and issues
  • Developing strong relationships with customers through proactive communication and issue resolution
  • Collaborating with internal teams to ensure seamless issue escalation and resolution
  • Participating in the success of your department by contributing to process improvements and best practices
About You

To succeed in this role, you will need:

  • A native level of German and at least a B2 level of English
  • Experience in customer service is a plus but not mandatory
  • A deep understanding of the value of exceptional customer experience and its impact on business outcomes
  • Excellent communication and interpersonal skills
  • The ability to work proactively in a fast-paced environment
  • A passion for intercultural communication and the expatriate lifestyle
  • The willingness to relocate to Lisbon for an international career and life experience
  • A valid Portuguese work permit (required)
About Our Company

We are a global organization operating in the technological and digital field. Our company culture values diversity, equality, and continuous improvement. We offer a dynamic and supportive work environment where you can grow your career and develop professionally.

What's in it for You?

We offer a range of benefits, including:

  • A competitive salary based on your experience in customer service
  • Meal vouchers and transportation allowances
  • Private health insurance after six months
  • A relocation package
  • A pleasant and inspiring working atmosphere in an international environment
  • The opportunity to be part of a rapidly expanding global organization working with world-famous brands
  • Professional development and a clear career path
  • Training and development opportunities
  • Competitive salary and relocation allowance and assistance
  • Free fruit, coffee, tea, water, and other amenities