Multilingual Support Specialist for Hospitality

4 semanas atrás


Lisboa, Lisboa, Portugal Workster Tempo inteiro
About Workster

Workster partners with a leading hospitality payment service platform to expand its multilingual Lisbon team. As a key player in this revolutionary journey, you will tackle complex issues, provide top-notch support, and ensure customer satisfaction.

Your Role

The Customer Support Associate provides turnkey support to all installed base customers across multiple platforms/services. You must engage with Tier 1-related inquiries, gather necessary information, and either resolve the issue or escalate it to the correct upper Tier levels within the organization.

Key Responsibilities
  • Provide assistance to customers experiencing technical issues with systems/platforms, including remote troubleshooting/analysis and system operational assessments.
  • Analyze data to determine root causes of problems and resolve them remotely using diagnostic testing and software equipment.
  • Maintain system capabilities by testing existing equipment and programs, providing remote troubleshooting solutions for systems issues.
  • Carry out screen-sharing to help customers get set up and operational.
  • Empower customers by promoting knowledge bases and self-service.
Requirements

We're looking for individuals with:

  • A high level of German (C1-C2) and excellent English (C1).
  • Excellent analytical and problem-solving skills, with the ability to multitask and solid troubleshooting experience.
  • Able to work in an omnichannel environment, providing exceptional customer service and confident communication skills.
  • A strong work ethic and ability to work efficiently and effectively with minimal supervision.
  • Able to work in a fast-paced environment with excellent organizational skills and meet targets (SLA's).
  • Wide proven experience of remote support, collaborating with customers, partners, and internal teams.
  • Preferred experience in network operations or on-field operations and familiarity with production environments and common industry brands & variants of hardware assembly and configuration.
Benefits

We offer:

  • An excellent base salary: €55,000 per annum (negotiable based on experience).
  • A great office location in the centre of Lisbon.
  • Possibility of hybrid work after onboarding and training.
  • A multicultural team with great career progression opportunities.
  • Work with some of the world's leading Hotel Brands.
  • Lunch allowance and private health insurance provided.
  • Three shift patterns: 07h-16h, 13h-22h, and 40 hours per week, with occasional night shifts.
  • Ongoing training and development, offering opportunities to cultivate a new and exciting career in a high-growth environment.


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