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Automotive Technical Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

At TN Portugal, we are seeking a skilled Automotive Technical Support Specialist to join our team in Lisbon. As a Technical Support Consultant, you will play a critical role in ensuring that customers receive prompt and effective assistance while contributing to the overall improvement of products and services.

The ideal candidate will possess a medium-high English level (B2-C1) and high proficiency in Portuguese (C2 - native). A minimum of 2 years of experience as a Technical Support (automotive industry) or similar experiences is highly valued. Mechanical engineering degree is also highly valued. The successful candidate will be part of a great team of professionals in an internationally consolidated company.

The responsibilities of this position include providing advanced technical assistance to dealerships and service centers, communicating effectively with customers to understand their concerns and provide solutions, diagnosing and troubleshooting technical problems in vehicles, automotive systems, and components, analyzing technical data and utilizing diagnostic tools to identify and resolve issues promptly, staying up-to-date with the latest developments in automotive technology, maintaining detailed records of customer interactions, technical issues, and solutions provided, and contributing to the development and updating of technical documentation, manuals, and troubleshooting guides.