Customer Service Representative with German Language Skills

3 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (Wibitcs) Tempo inteiro

We are seeking a highly skilled German-speaking Customer Service Representative to join our team at Wibit Consulting & Services (Wibitcs) in Lisbon. The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Address customer inquiries through various channels, including chat, email, and phone.
  • Evaluate customer concerns and implement necessary measures to fulfill customer requirements.
  • Collaborate with teams across different locations to achieve aligned goals.
  • Report system irregularities and customer-facing issues to the appropriate department.

Requirements:

  • German language C1 level, at least.
  • English language skills to a business standard.
  • Excellent written and verbal skills, as well as high interpersonal skill level.
  • Calm manner and ability to work under pressure.
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment.

What We Offer:

  • Permanent working contract.
  • Food Allowance - paid monthly.
  • Health Insurance.
  • Birthday Day: 1 Extra leave day per year.
  • Referral Program.
  • Home Office: 2 days in the office and 3 days from home on average per week.

Additional Benefits:

  • Access to LinkedIn Learning.
  • Access to Employee Assistant Tool.
  • Fruit and coffee in the office.
  • Protocols with local partners.


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