Customer Service Representative with German Language Skills
3 semanas atrás
We are seeking a highly skilled German-speaking Customer Service Representative to join our team at Wibit Consulting & Services (Wibitcs) in Lisbon. The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Address customer inquiries through various channels, including chat, email, and phone.
- Evaluate customer concerns and implement necessary measures to fulfill customer requirements.
- Collaborate with teams across different locations to achieve aligned goals.
- Report system irregularities and customer-facing issues to the appropriate department.
Requirements:
- German language C1 level, at least.
- English language skills to a business standard.
- Excellent written and verbal skills, as well as high interpersonal skill level.
- Calm manner and ability to work under pressure.
- Ability to perform well in a multi-task/cultural and ever-changing dynamic environment.
What We Offer:
- Permanent working contract.
- Food Allowance - paid monthly.
- Health Insurance.
- Birthday Day: 1 Extra leave day per year.
- Referral Program.
- Home Office: 2 days in the office and 3 days from home on average per week.
Additional Benefits:
- Access to LinkedIn Learning.
- Access to Employee Assistant Tool.
- Fruit and coffee in the office.
- Protocols with local partners.
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