Customer Support Representative with German Language Skills
3 semanas atrás
Job Title: Customer Support Representative with German Language Skills
We are seeking a highly skilled Customer Support Representative with German language skills to join our team at Wibit Consulting & Services (WibitCS). As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.
Key Responsibilities:
- Communicate with customers via various channels, including email, chat, and phone
- Ensure customer satisfaction by providing professional and courteous support
- Handle customer complaints and provide suitable solutions and alternatives
- Identify and troubleshoot issues, and provide solutions to customers
- Collaborate with other specialists to resolve or properly close help tickets
- Document each action taken and categorize cases and possible bugs for our engineering team
- Maintain and update all job-related administrative forms
Requirements:
- Native or fluent in German, both oral and written. Fluent in English (at least B2 level)
- Experience in customer support or public relations or community management or social media management for a client is necessary
- Excellent written and verbal communication and mediation skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being a team player at the same time
Offer:
- Excellent remuneration package based on experience, skills and performance
- Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM
- Life Insurance
- Family Plan (Spouse/legal partner and children)
- 2 month training agreement + 1 year full-time contracts with 30 days probation
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others
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