Customer Support Representative with German Language Skills

3 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Job Title: Customer Support Representative with German Language Skills

We are seeking a highly skilled Customer Support Representative with German language skills to join our team at Wibit Consulting & Services (WibitCS). As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.

Key Responsibilities:

  • Communicate with customers via various channels, including email, chat, and phone
  • Ensure customer satisfaction by providing professional and courteous support
  • Handle customer complaints and provide suitable solutions and alternatives
  • Identify and troubleshoot issues, and provide solutions to customers
  • Collaborate with other specialists to resolve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs for our engineering team
  • Maintain and update all job-related administrative forms

Requirements:

  • Native or fluent in German, both oral and written. Fluent in English (at least B2 level)
  • Experience in customer support or public relations or community management or social media management for a client is necessary
  • Excellent written and verbal communication and mediation skills
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being a team player at the same time

Offer:

  • Excellent remuneration package based on experience, skills and performance
  • Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM
  • Life Insurance
  • Family Plan (Spouse/legal partner and children)
  • 2 month training agreement + 1 year full-time contracts with 30 days probation
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others


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