Automotive Diagnostics Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro

Job Summary
As a Diagnostics Technician - Automotive Aftermarket, you will be responsible for providing technical support to Bosch workshops in the target language. This includes identifying defects for service technicians, interpreting measured values, and offering after-sales support for the specific diagnostic software.

Key Responsibilities

  • Ensure technical support for Bosch workshops in target language
  • Identify defects for service technicians
  • Interpret measured values, real values compared with nominal values
  • Offer after-sales support for the specific diagnostic software
  • Identify and provide necessary technical documentation to workshops
  • Record handled cases
  • Provide real-time remote assistance during passenger car repairs and for trucks, guiding the workshop's diagnostic technician to identify the fault and perform the repair in a professional manner
  • Provide required technical documentation (wiring diagrams, location of components, install/remove instructions, tightening torques etc.)
  • Use and help create a comprehensive database of known faults and repair tips
  • Help the team of Automotive Aftermarket service in the analysis of complaints made by end customers about the repairs done by the Bosch car services workshops
  • Process technical inquiries and diagnosis support by phone, email remote diagnosis
  • Process technical inquiries about software and FAQ
  • Advice on the initial installation of the Diagnostics Software
  • Advice on software updates, system errors, conflicts with other programs
  • Answers to simple questions about diagnostic hardware

Requirements

  • Advanced level of Dutch and English
  • Experience working in workshops (nice to have)
  • Expertise in diagnosis, car repair, and parts (nice to have)
  • Previous experience as a diagnosis technician is a plus
  • Customer-orientation with good communication skills
  • Team-player, proactive, and initiative
  • Mechatronics experience is a plus
  • IT-oriented automotive mechatronics technicians or IT-enthusiasts with an affinity for automobiles

About Us
Bosch Service Solutions develops and delivers Customer Experience, Mobility, and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis - from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9,000 associates worldwide.



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