Business Processes Principal Consultant

3 semanas atrás

Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

Unlock Your Potential with SAP

At SAP, we empower individuals to bring out their best. Our collaborative culture is centered around a shared passion for helping the world run better. How? We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven work. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from.

The Adoption Services Center (ASC) is a dynamic entity within SAP's Customer Services & Delivery Board Area, driving top-notch customer engagement and creating a world-class customer experience. With SAP's growing subscription revenue and increasing number of customers on cloud-based contracts, the need to ensure customers successfully adopt and consume our solutions is critical.

The Role

As the CX Solution Value Adoption Advisor, your key mission is to focus on value realization through adoption and consumption, working across the enterprise to drive intelligent, proactive, prescriptive, and scalable value in the way customers consume and adopt our solutions.

You will be very experienced with E2E business processes, capabilities, and best practices of the solution to be able to discover and diagnose customers' adoption and consumption opportunities and provide actionable advice on how to leverage SAP's solutions to drive better business value and outcomes. Customer Experience (CX) solutions include Marketing, Commerce, Sales, Service, and Customer Data Cloud in combination with BTP, AI, integration, and mobility technologies.

Key Responsibilities

  • Identify and improve under-adopted solutions, processes, and functions
  • Ensure Adoption Plays are recommended and executed consistently and efficiently
  • Collaborate with both CX and Regional Stakeholders to ensure alignment
  • Identify, create, and deliver common patterns and needs to drive scale for outreach
  • Drive continuous improvement and follow a consistent approach
  • Talk with business stakeholders and influencers about their business goals and how they measure success to be able to identify and advise/deliver on business outcome improvements, industry best-practices, innovations, and solution capabilities

Requirements

  • University degree in computer science, comparable education, or job experience
  • Minimum 6+ years of professional work experience, including a proven track record
  • Excellent understanding of the main mechanisms behind adoption & consumption and experience in this area
  • Customer success mindset and strong customer focus
  • Ability to talk with business stakeholders about business goals, values, and outcomes on an equal footing
  • Business process advisory and customer engagement experience (business capabilities and E2E processes)
  • Solid cross CX domain and solution expertise
  • Proficiency in at least one CX Solution (more than one is preferred)
  • Ability to work with global customers across time zones
  • Understanding of different SAP platforms and integration technologies
  • Ability to grow and excel in a complex environment, multiplier mindset, eager to learn
  • Results-driven and focused on creating new efficient approaches
  • Fluent in English (in addition, Spanish, German, or Japanese is an asset)
  • Excellent communication/presentation skills (oral, written)
  • Exceptional interpersonal skills, emotional intelligence, and team player, proactive networker

About SAP

SAP is a cloud company with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

Join Our Team

We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

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