Business Processes Principal Consultant

2 semanas atrás


Lisboa, Lisboa, Portugal Sap Tempo inteiro
At SAP, we empower our customers to bring out their best. Our culture is built on collaboration, diversity, and a shared passion for delivering exceptional customer experiences. To achieve this, we focus on building a strong foundation for the future, creating a workplace that values flexibility, innovation, and purpose-driven work.

The Adoption Services Center (ASC) is a dynamic entity within SAP's Customer Services & Delivery Board Area, driving top-notch customer engagement and stellar customer experiences at scale. As the CX Solution Value Adoption Advisor, your key mission is to focus on value realization through adoption and consumption, working across the enterprise to drive intelligent, proactive, prescriptive, and scalable value in the way customers consume and adopt our solutions.

**Key Responsibilities:**

* Identify and improve under-adopted solutions, processes, and functions
* Ensure Adoption Plays are recommended and executed consistently and efficiently
* Collaborate with CX and Regional Stakeholders to ensure alignment
* Identify, create, and deliver common patterns and needs to drive scale for outreach
* Drive continuous improvement and follow a consistent approach

**Requirements:**

* University degree in computer science or comparable education or job experience
* Minimum 6+ years of professional work experience, including a proven track of record
* Excellent understanding of the main mechanisms behind adoption & consumption and experience in this area
* Customer success mindset and strong customer focus
* Ability to talk with business stakeholders about business goals, values, and outcomes on an equal footing
* Business process advisory and customer engagement experience (business capabilities and E2E processes)
* Solid cross-CX domain and solution expertise
* Proficiency in at least one CX Solution (more than one is preferred)
* Ability to work with global customers across time-zones
* Understanding of different SAP platforms and integration technologies
* Ability to grow and excel in a complex environment, multiplier mindset, eager to learn
* Results-driven and focused on creating new efficient approaches
* Fluent in English (in addition, Spanish, German, or Japanese is an asset)
* Excellent communications/presentation skills (oral, written)
* Exceptional interpersonal skills, emotional intelligence, and team player, proactive networker

At SAP, you can bring out your best. We invest in our employees to inspire confidence and help everyone realize their full potential. We believe in unleashing all talent and creating a better and more equitable world.

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