French Customer Service Representative with a Passion for Excellence

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Overview: As a French Customer Service Representative at Cross Border Talents, you will play a vital role in ensuring the satisfaction of our clients by providing exceptional customer service in a timely and professional manner.

Salary: Our competitive salary package includes an estimated annual salary of $42,000, including private health insurance and paid training to support your success in the role.

Job Description: Your responsibilities will include responding to customer inquiries via phone, email, and chat, assisting with product-related questions, order concerns, and technical support issues. You will also be responsible for accurately documenting customer interactions and resolutions in our CRM system.

Required Skills and Qualifications: To succeed in this role, you must be fluent in French (C2 level) with strong communication skills in English (minimum B2 level). You should possess excellent problem-solving abilities and attention to detail, as well as flexibility to work on a rotational shift schedule, including weekends and public holidays.

Benefits: As a valued member of our team, you will enjoy a diverse and supportive work environment, opportunities for career advancement and growth within the company, and a range of benefits, including private health insurance and paid training.

Work Schedule: Our standard working hours are Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts), Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts), with 2 rotational days off per week.



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